Engineering Services: 0330 107 0120 info@unitedplantservices.co.uk

Effective communication is a fundamental component of delivering good customer service and employee engagement.

As the foundation of any successful customer service experience, good communication fosters trust, understanding and satisfaction. So, today we held an employee update across our wider support teams, sharing performance, process efficiencies, SHEQ information and investment across the United Plant business.

Why is strong communication important to us?

  1. Understanding customer need – sharing customer’s specific needs, which is essential for providing a tailored and strong service solution.
  2. Clear and accurate information – ensuring that information is conveyed clearly and accurately, so we can relay to customers correct and timely information.
  3. Feedback gathering – this is invaluable for continuous improvement within our services.
  4. Supporting our brand – having consistent messaging helps build a positive rapport and establishes trust.

‘It’s our business’, where effective communication helps create positive collaborations, builds confidence, manages expectations and ultimately creates better customer service. In today’s world, where service is so often poor, here at United Plant we are fully committed to delivering strong customer service.

United Plant. United People.

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