Effective communication is a fundamental component of delivering good customer service and employee engagement.
As the foundation of any successful customer service experience, good communication fosters trust, understanding and satisfaction. So, today we held an employee update across our wider support teams, sharing performance, process efficiencies, SHEQ information and investment across the United Plant business.
Why is strong communication important to us?
- Understanding customer need – sharing customer’s specific needs, which is essential for providing a tailored and strong service solution.
- Clear and accurate information – ensuring that information is conveyed clearly and accurately, so we can relay to customers correct and timely information.
- Feedback gathering – this is invaluable for continuous improvement within our services.
- Supporting our brand – having consistent messaging helps build a positive rapport and establishes trust.
‘It’s our business’, where effective communication helps create positive collaborations, builds confidence, manages expectations and ultimately creates better customer service. In today’s world, where service is so often poor, here at United Plant we are fully committed to delivering strong customer service.
United Plant. United People.
Are you a passionate individual with experience in the HME industry? Over the last 6 months we have secured 5 new engineers’ which is great, BUT we...
As we celebrate the milestone of our five-years’ Briggs ownership, today our teams’ have enjoyed a special lunch to mark the occasion. Thank you, to...
Five years ago, United Plant commenced its new ownership with Briggs Equipment. Today we are celebrating the strength of parentage and reflecting on...